Clean rooms, nice modern interior design. Breakfast included. Easy access from and to highway. Parking should be more spacious. Disable parking is located on the side of the building not in the front. Very good front desk service.

Very disappointed in this hotel due to 3 problems we encountered (1) Despite checking out at 8:30 am we are charged full price for an unused night. 2) Milk at breakfast was sour. Management says replacement milk was from same batch. So the batch was fine but the milk left out was sour. No one else complained to management because we were the first ones at breakfast and the milk tasted fine after it was replaced from the properly stored batch. Perhaps the milk we encountered had been left out?? (3) Staff voluntarily relocated us to a new room because they could not get our door lock to function properly. However, hotel management doesn’t believe our concerns, or that they even happened, and in doing so is charging for an unused night. The manager was not present on site for any of these problems yet refutes our experience. We're not people who normally complain, but this experience with this manager is nothing like I've ever encountered. My wife and I are both professionals, our concerns are real, and we have been charged for an unused night.

I stayed in room 205 and was very disappointed. The bathroom was poorly cleaned and unhygienic — there was visible dirt on the tiles, and debris was actually falling off the shower door into the drain. In addition, the TV did not support Netflix or any other streaming services, which was inconvenient, and the mini fridge did not work at all. The room felt drafty — sitting next to the window, you could clearly feel cold outdoor air blowing in. However, the staff were very nice. They noted the problems as we left, but nothing further was done. For $225 per night, the value was extremely poor for what was provided. I would not recommend this hotel unless significant improvements are made.

The person at the counter was unable to handle my arrival. He put me in a room with someone who booked a single room and was not my party. Was told to sit aside and wait to handle other customers. Waited an hour. Left and got food. Came back and it still wasn't solved. The picture is the service counter dood. Not sure what his deal was. 2 hours in. Still no room available for me. Reply: this is a pseudo-name - I don't use my real name online. I was set up in a room with someone who was promised a single room since he drove all day long and wanted to sleep right away. Upgraded ratings to room now that I've been in one. Water pressure in shower is not good. I am on first floor, can't imagine what the third floor is like. Beds are comfortable. Would be nice if one of the 3 sets of pillows was memory foam but was otherwise comfortable.

I was pleasantly surprised with the quality of the hotel. It has a brand new feel to it and is modern in the rooms. Parking was easy and the hotel is in a good location to the highway. I really liked the built in white noise system in the rooms that you can adjust, a great feature for sleep. The beds were comfortable and the bathrooms are very spacious. The price was also very competitive compared to other hotels. Definitely stay here!

Contemporary feel. Rooms were very clean and decent size. Staff were all friendly. Bed was comfortable. We would go back but be sure to request a room that doesn't face the highway (trucks on the highway were loud).

We had a wonderful stay! The accommodation was spacious and comfortable — our room had two queen beds, which worked perfectly for our family of five. The hotel also provided a playpen crib for our 2-year-old, which was such a big help. The front desk staff were friendly and very helpful throughout our stay. Breakfast downstairs was a hit — my kids especially loved making their own waffles! There was a mini fridge in our room as well and a tv which is always great with kids. The entire place was clean, and I really appreciated how bright and well-lit our room was (something many hotels tend to lack). Overall, it was a great experience, and I would highly recommend this hotel for families.

We stayed at the glo hotel this weekend it was a great experience! Rooms are spacious and comfortable for families and their breakfast was amazing for kids and adults! Staff and great and helpful too! Its a great location, close to ottawa downtown! My husband loved the gym facility as well. Will be staying there next time, when driving east!

Contacted hotel manager about hazardous waste in hotel room. Hotel manager said it’s fine. There was blood on the bed sheets when we came in. Not ours just there when we opened the door. That’s disgusting

When we stayed at this hotel we found a used needles in our bed sheets and it was poking out and my sister almost sat on it. When we told the hotel staff they said it’s not their fault there was a needle on their newly made bed. The next night when we reported they changed sheets and there was blood on those sheets from the newly made bed. When we told their team they said it’s probably just “chemicals” when it’s clearly just blood they didn’t clean off properly. Management told best western team that this is not a concern and ignore our issues with our stay. I strongly do not recommend staying here as their management does not care about the customers and blame us for their ignorance of health and safety hazards and precautions